Pure Hothouse Foods, is a premier grower and marketer of high quality greenhouse grown products to retail and food-service partners throughout North America and marketed under the Pure Flavor® brand.

With a dedicated, energetic and highly skilled workforce, we believe our employees make the difference. We offer our employees the opportunity to advance their careers in our progressive, vibrant organization.

Job Summary:

The IT Desktop Support Technician is responsible for providing IT system support across Pure Hothouse Foods Inc. locations, including installation, configuration, diagnostics, and/or repairs on technological equipment and software systems.


  • Primary point of contact for all computer and related hardware, application and telecom related requests for IT service and support
  • Create user accounts and managed access control of desktop and network applications
  • Technical support to employees for internal desktop/laptop systems software and hardware
  • Troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Install, upgrade, support and troubleshoot Windows, and Microsoft Office Suite, and any other authorized desktop applications
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  • Install and configure new IT equipment
  • Maintain phone system; moves, adds, changes, and general support
  • Create and verify backups of data; recover data as needed
  • Maintain inventory of all equipment, software, licenses and asset management

Required Skills/Experience:

  • A degree, diploma or certificate in Computer Science, Network Technologies or related discipline
  • A minimum of 5 years’ experience providing IT Support; troubleshooting and resolving Windows Server, computer hardware, printer hardware, peripherals and email systems issues is required
  • Strong networking knowledge and experience, is a plus
  • Project management skills and the ability to handle different tasks simultaneously
  • Ability to work in a fast paced environment
  • Must be a high energy individual who is self-motivated
  • On-call flexibility required

Working Conditions:

  • Office setting, as well as cold climate warehouse where the temperature averages between 45 – 55 degrees Fahrenheit

Physical Requirements:

  • Position requires standing, walking, bending, twisting, stooping and lifting on a regular basis

If you are looking for a challenging and rewarding career opportunity, submit your resume to us today!

Pure Hothouse Foods is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact the Human Resources department if an accommodation is required.

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Posted on: May 22, 2019


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